Refund Policy

At our core, we have unwavering faith in our products. Each day, we strive to bring you joy and bring a smile to your face through our services. However, we recognise that challenges may arise for some. If you find yourself dissatisfied with your purchase or if a problem arises that renders our system unusable, we extend our hand to offer a refund.

Requesting a Refund

To initiate a refund request, please ensure you have your transaction order ID and send an email with the subject line: “Refund Request”. In the email, kindly outline the issues you are encountering and provide the reasons for your refund request. In certain cases, we may request evidence, and in return, we will furnish you with evidence of our efforts, observations, and decisions. Our aim is to convey our perspective transparently and comprehensively.

Terms and Conditions

We wish to clarify that refunds for technical issues can only be processed if we are granted an opportunity to assist you and resolve the problem. Should we be unable to resolve your concern within 48 hours, a refund will be arranged. For any support required, our live support team is available 24/7.

Refunds are applicable within 72 hours of the purchase date. Subsequent to this period, regrettably, we cannot process refunds. If payment was made using credit cards, refunds are generally credited back to the customer’s bank account within 20 to 31 working days.

Nevertheless, there may be instances where the refund process takes up to 90 days. We must clarify that these timeframes are beyond our control, as we are not the payment provider but the IPTV service provider.

Complete refunds are granted only for purchases made within 72 hours. Requests beyond this timeframe will result in partial refunds, proportionate to the subscription usage period. The IPTV España support team will be in contact regarding all refund matters.

Important Note

The standard timeframe for refunds ranges from 20 to 90 working days. Unfortunately, we do not possess the means to expedite this period. Our payment processors manage refund requests, and while we strive to respond promptly to your requests, the actual refund timeline is influenced by external factors.

Non-Refundable Scenarios

We regret to inform you that refunds or partial refunds will not be issued in the following situations:

  1. User Inability to Set Up: While we provide comprehensive support for setting up boxes, devices, apps, and systems, we are constrained by the unique circumstances of each user’s equipment and environment.

  2. Occasional Channel Issues: While our servers are generally stable, temporary issues such as freezing or non-functioning channels may arise due to factors such as internet fluctuations, device setup, ISP problems, server downtime, or user-initiated changes.

  3. Service Interruptions: In the rare event that you are unable to access your IPTV subscription for a period exceeding 48 hours due to issues caused by us, we will either fully refund the package price or extend your subscription for the duration of the downtime, accompanied by additional benefits that can be discussed individually.

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